Refund policy

RETURN & REFUND POLICY

BECAUSE WE CARE ABOUT YOUR SAFETY

K&S Sugar is committed to your satisfaction and to delivering a high-quality product every time. As a cosmetic and personal care product, sugar wax cannot be accepted for return or resale once it has left our facility — this protects the health and safety of every customer we serve.

All sales are final.

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WE STILL WANT TO HEAR FROM YOU

We understand that sometimes things don't go as expected, and we take every customer concern seriously. While we do not have a standard return process, we review every situation individually and will always do our best to make things right.

If you have any concerns about your order, please reach out to us at hello@kssugar.com within 30 days of receiving your item. We'll personally review your request and respond within 2 business days.

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DAMAGES, DEFECTS & INCORRECT ORDERS

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you received the wrong product, contact us immediately at hello@kssugar.com with your order number and a photo of the issue. Damaged or incorrect orders will be addressed promptly at no cost to you.

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REFUNDS

Refunds are not guaranteed and are issued at our sole discretion on a case-by-case basis. If a refund is approved, it will be applied to your original payment method. Please allow 5–10 business days for your bank or credit card company to process and post the credit after approval.

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QUESTIONS?

We're a small, family-run business and we genuinely care about your experience. Don't hesitate to reach out — we'd love to hear from you.

📧 hello@kssugar.com