Shipping policy

Last updated: October 16, 2026

Thank you for shopping with K&S Sugar Limited Co. This policy explains how we ship your order and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 2 business days (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Standard shipping has an estimated transit time of 3–5 business days. Express shipping has an estimated transit time of 1–2 business days. These estimates begin once your order ships and are in addition to our processing time of within 2 business days. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping: $3.99. Free standard shipping on orders of $35 or more.
Express shipping: $15.00.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship within the United States only. We do not offer international shipping.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.